CanSpace Solutions vs. FastComet 2019

s a ton of people were not receiving my emails. Switching to CanSpace resolved this completely and I no longer have to wonder whether or not someone received my email. Site migration went smoothly as well.

always reply within an hour, (at any hour of the day) but in most cases, they reply in 10 minutes. They don't hassle me for logs or screenshots, or anything else, they just handle my request quickly. Many of my requests, I could do myself in my control panel; they still do it and then show me how I can do it on my own next time. I'm spoiled by their service. My website that gets about 1000-2000 unique visitors per day, has never gone down.

my contact list says my emails are going to their spam filter - only Gmail accounts were reliably receiving messages from our domains. Of course CanSpace had no idea what I was talking about but this is the same host that repeatedly cited 'propagation time' and 'client email configuration' as the reason for almost 48 hours downtime with the transfer of these domains. In the end it turned out that their 'senior' tech discovered that our MX records had been incorrectly entered -- but no apologies offered for the lies told by their incompetent support staff. I should further add that this was only discovered after raising almost a dozen tickets because guess what? Despite claiming to offer 24/7 telephone support, their phone lines were mysteriously down when we called as they were "in the middle of moving offices" - of course. When I escalated the situation to owner Sunil and explained how messages from our domains were being blocked by half our address book since transferring them to Canspace, I was told to sign up for Amazon SES (Simple Email Service) - at an added cost - to better ensure that our messages were whitelisted. Fifteen years using the same domains with various hosts, no problem. Day one and every day after with Canspace, half the messages being sent from our domain are blocked. It was such a disruption to our business during our busiest time of year that we had to switch to using a Gmail account to ensure reliable email communication. The eventual solution? Transferring the domains the hell away from CanSpace to Namespro based in Vancouver. Total downtime? 3 hours but more importantly once again all of our emails are reaching our clients and the nightmare that is CanSpace is thankfully over. Deal with CanSpace at your own risk.

s the intro price, but they changed their pricing structure and are forcing me to pay about 70% more (going from around $143 per year to $239 per year).