A2 Hosting vs. Memset 2021

hat to try next. They are very professional and competent.

to store your files online. It was provided by this company. After placing a fee files there I got a polite email stating if I needed more space I could purchase it from them. No terms of service violations. Fast forward almost a year? And a few days ago I get strongly worded email accusing me of violating terms of service by placing files with them. Yet they provided the software and sent me an email encouraging me to buy more space. But the email from a few days insisted I remove my files within 48 hours "or else". Yet they also gave me the option purchasing a different package that would allow me to keep the files there. But a a steeper price. You must act immediately.
I did as instructed. I cleaned everything from their server and closed my account. Then I get an email stating "thank you for taking swift action to remove your files. We can now reinstate your access since you removed them"
Thanks. But no thanks. I dont need your service. Just like you can change your mind and later tell me I must remove my files or else. I too can change my mind and not use your servicr.
So now I say thank you. Thank you for refunding my unused funds.
I'm done with this company.

ue. Shame that all changed.
Over the last two years the downtime increased and customer service quality dropped. But to top it all the final nail in the coffin was when they stopped being transparent about the issues.
The first downtime I had this year was in the early hours of the morning and Memset decided to not notify any impacted customers. Why? I'm guessing it was in the hope that they didn't notice. They then reported the downtime it was less than the reality. I was awake as I had been alerted by downtime monitoring software that my clients sites were down so I could see exactly how long it was down. I had to argue with them back and forward over tickets to get any kind of compensation for the downtime. They apologised and said they didn't get it right this time but would sort things going forward.
Fast-forward 2.5 Months from incident #1 and we have incident #2 - another period of downtime. This time over 4hrs! They notified customers this time but then decided to update their service status to say service was 'degraded' - Not down, 'degraded'. I don't know what planet their service team lives on but when you have servers down due to hardware failure it's not degraded it's down!
When I questioned them on this, they said:
"Our intent was certainly not to downplay the severity of the incident. We aim to achieve a balance between transparency, and avoiding causing unnecessary alarm which is why we made the decision to classify the incident as a service degradation rather than an outage, as the complete IT service (in this case our Cloud VPS platform) was largely unaffected."
So there you have it, they are not completely transparent about downtime and openly admit this. This is totally unacceptable in this industry and as such I will be cancelling my service with them and no longer recommending them to anyone going forward.
Since the most resent incident they have even gone back and edited the downtime from previous months to show as 'degraded service' - This is deception, plain and simple no matter how you word it.
Sorry Memset but unless you go back to the quality service you used to provide I would imagine others will be leaving too.
I could have forgiven the first time but after the second time the proverb "Fool me once, shame on you; fool me twice, shame on me" comes to mind.