Earlier this week we reached out to their support to recover an old version of a website to a new staging platform. We made i
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Rohkem
t very clear that we did not want this iteration on our live site (We even specified EXACT IP ADRESSES). Without question or clarification, they overwrote our live site. We are working with a VIP client, and have been working tirelessly to process revisions and finish this site. Our reputation is on the line over a hasty decision made by a support rep. If you can't provide proper site recovery/migration, don't offer it at all, PERIOD. We do not have time or money to continue being held accountable for mistakes made by flaky support reps, and the remnants of the Liquid Web buyout.
Vähem
