Nexcess vs. Site5 2019

th of them and signed for a plan that should be strong enough for both.
I decided first to move only one of my sites in order to check the performances. When I did so I noticed that although it was the one who had less traffic out of my two sites, it was substantially slower than the one who hosted on Rackspace on a plan that cost half of the one on Nexcess!
We tried with their support team to improve things but they never succeeded to match the performances of the Rackspace one (not to mention that they were supposed to be better because of the twice more expensive plan!).
I asked to cancel and was told that I have a one year contract that I cannot cancel. So I had to stay with two plans because did not want to move my other site to the weaker environment. At the end of the year contract I told Nexcess that the year ended and I want to move all to Rackspace and I was told that I'm six days late in my response and that they already did their yearly plan and that I have to continue for an additional year!
They forgot that I wanted to move before, they forgot that I signed only for one year, and that if it was for two, they have proposed me when I signed a better price from day one and I said that I want to pay more and to commit for only one year.
At the bottom line their servers cannot match the leading hosts and the company isn't honest.
So be careful.

s really amazing is the service you get through chat. Way over what you would expect for such monthly cost

d to be good but now their uptime and support has become bad.
Not suggested for important websites.

re was any complexity involved. Despite this, it was bad from the get go. Communication was very poor. They did not provide any information on credentials to view my account or access cpanel even after it had migrated. I had to open a ticket to do this. Once I finally got access I had found that in migrating from IX, site5 elected to make my primary domain the secondary and secondary the primary. So it was not handled like two separate domains as it had been with IX. No rationale. No communication, they just choose to do this. The secondary domain was not important to me and I was going to let the domain lapse. However, I can't as it it the primary domain.
Not only that, when I brought up they had migrated this over backward, they indicated that the only way to remedy this was to remove both domains entirely and then bring them back in - but in the process I would loose all my email, which I know is nonsense. Then they followed it up with, "Why does it matter? You can currently access your data the way it is set up now." They also neglected to migrate over my ftp settings. I should have bolted right there and then, but I figured I was through the worst of it.
Fast forward two years and all of a sudden site5 starts blocking emails that are relayed from my mx filter. I open a chat. Its clear they have no idea what I am talking about and say they do not support mx filtering services. I mention that they were the ones to actually config my MX records for me as I was still locked out of cpanel and could not do it myself following the migration. I mention that it had worked fine for 2 years. Upon hearing that she then concedes that she needs to escalate and opens a ticket. I review the ticket and of all the information I provided detaling the issue was reduced to, "issues with receiving email."
So, I amend the ticket with all the info I had previously provided in chat. I also specify, as I had in the chat, that since my email was dodgy due to their blocking the ip, that they should communicate using an alt email address or phone number - both provided. They ignored this. I only knew that they had responded via checking in on the ticket. And the response was that I should just 86 the mx filter. No further explanation. It was very clear that they did not bother to read what I had provided, and the only way to contact is via chat or ticket, both of which yield no joy.
Knowing that my mxfilter would log delivery errors, I reached to the mxfilter provider. They confirm that one of their ips is being blocked by my host. Then - and here is the kicker - the host sent my mx filter provider a email indicating that they should not try to resend any of the 165 messages that the host server had rejected. These were clean ham emails, mind you.
So they will make bad decisions about your data on your behalf without informing you at all. They will be slow to respond, and you will have to follow up several times only to have them finally respond the one sentence that resolves nothing and reflects that they did not even bother to read the information provided.
Hence, I am now planning to migrate to a new host as the time to address what should be a straight forward issue now requires more of me that migrating to another host. My advice, if you are looking for a decent host, do yourself a favor and walk right on by site5. That is, unless you are into support that is commensurate with that you'd expect from an airline, Comcast, or ATT. It's like pulling teeth even after to spoon feed them all the detail and leg work to track down their issue.