The worst provider I have ever dealt with. Tech support is terrible.
A customer of mine recently purchased web hosting services from Hostway, and it’s been a nightmare since the moment the purchase was made. The salesma...
n repeatedly assured us that we would have Cpanel access, and it’s not even available. They assured we could install a shared SSL through them…..it turns out you can, so long as you email it to them every year and get them to install it. I don’t trust their ability to install it based on what I’ve seen so far though.
From the very moment we purchased an upgraded plan, we hadn’t even logged onto the site yet, they took down our original website and hosed our email settings. In the middle of the business day.
For several days I was unable to upload my index.html file, I had to send it to them and ask them to do it. The other files upload fine, just not the index file. At first they attempted to blame FileZilla for the problem, then finally got a workaround where I upload the file into my images folder, contact them, and they move it into the root directory. Not satisfactory, at all. I still am unable to edit my own htaccess file, and it doesn’t look like they care much about fixing that either.
This started last Friday, and today is Tuesday. I have spent literally hours on the phone and in chat with them trying to get this ironed out, and as of 5pm Tuesday it still is not fixed. It takes as long to explain the issue as it does for them to look through their documentation for an answer, because they are not even minimally competent with the technical workings of a server.
Maybe they do okay with Wordpress, I don’t know, but unless that’s your thing steer way way clear of this company.
Very bad customer support i got 500 internal servers on the "Cloud Professional" Hosting file and to solve that problem they asked me to charge is lik...
e "YOU NEED TO GIVE MONEY FOR SERVER THST'S FINE THEN THE REAL CASE IS IF ERROR ON THEIR SERVER THEN ALSO WE NEED TO PAY AMOUNT TO FIX ISSUE ON THIR SERVER" It's Real fun!!!!!
Very Stupid hosting provider ever seen total loos of your money and third-quality server speed frequently you will get 500 internal server errors.
I am a developer and ask for money to fix that error because i know everything i will not give money to them by someone non-technical ask that then they will pay and that is what running on this platform.
if i can give a negative rating i can give -100000000000000 rating to them and I really angry with their customer support worst experience ever with any hosting provider i have used many hosting providers but this is the worst i have ever seen.
I am a developer and all can see what service i am providing Wordpress web development service find me on google with "mr_darshanpatel fiverr"
Last but not list "DON'T USE THIS PLATFORM WORST SERVER AND CUSTOMER SUPPORT"
(Wordpress Web Developer 4+years of experience).
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