HIOX India vs. Site5 2021

here servers are really low standards.
My site was down since 23 June 2020, but no a single reply yet on ticket created on there support system and not satisfactory reply on chat.
Live Chat also very slow, they not care about customers.
When I demanded refund they said plz remove plugins from your website, is it a Joke??
We losses business of approx 3000$ due to this.
Every time error 508 annd error 503.
Even CPANEL taking time to load.
WILL MOVE ALL MY DOMAINS AND HOSTINGS FROM THEM SOON AND PLANNING TO TAKE LEGAL ACTION SOON.

mail was sent announcing a price hike, just a bill that I was planning on paying one month early and luckily noticed in-time that it was 20% higher. NO WARNING and NO EXPLANATION. It looks to me like they were hoping everyone would have auto-pay on and notice too late when nothing could be done about it. I got in touch with Billing and they and claimed an e-mail got sent out. I triple-checked and there was no e-mail, only the invoice oddly two months early. They claim they need the money and I was like, I have a one-page website using less than 100 MB of space and have nearly zero visitors. It's a hobby handcoding HTML, so for what I have been paying for and barely use, they are making tons of money off of me for 14 years since all I have is a Virtual Server dynamically sized for what I use, which is barely nothing. The person in the chat talked to their manager to give me my old price for one time only. I waited 15 minutes. Then again LYING via omission: "Here's the updated invoice. We gave you two monhts free. Invoice still says $144 but with $12 discount, so is still $132." So, they offer to give me my old price of 120 and instead of being forthright and honest, they try to make like they are doing me a big deal by saying they gave me 2 months free usage. I caught him. At first I said thank you (for the two months free) but after looking closely, I was in the midst of responding and suddenly the chat ended (they hung up on me) after they asked anything else?