Hetzner Online vs. Site5 2019

g ago). They do have weaknesses though. In the beginning I had dedicated servers, since several years I only use virtual ones (called cloud servers by now).
Short summary (mostly for their cloud servers):
++ Flexibility. Being able to create, scrape, expand and downsize servers in minutes is just so useful
++ User Interface. One of the best I have seen. Clean, functional, easy to use, lots of options and new ones are added regularly
+ Prices. They aren't actually the cheapest ones out there for virtual Servers on a performance per dollar rating, but they are close enough and the fact that your server is paid per hour and can be canceled at any time can easily result in lower bills too
+ Reliability. It's fine. But it's also what I expect from any professional Hoster
o Transparency. Not as verbose as I'd like to. For example a year or two ago there was a major outtake in one of their main datacenter due to power loss. Something that obviously should never happen. I want to know what exactly happened, where the problem was and what they have done to make sure it's not happening again, but I never saw a follow up on this incident.
- Blacklisted IPs. Lot's of IPs you get assigned for a cloud server are blacklisted on mailing lists, which is a huge problem for certain sites. I realize there is not much Hetzner can do, one spammer is all it needs to burn an IP, but that doesn't change the fact that it's a problem. If you have a shop and the sent invoices never reach the customer you are in trouble
- Backups. Their backup options are good (although a bit expensive). I'd like to be able to export and download backups/snapshots however. As much as I trust them to keep them safe, I'm not trusting enough to rely on a single company as a single point of failure for a total data loss
- - Support. Their support itself is fine (although they have done catastrophic errors before, like changing a broken RAID card with an incompatible model, resulting in data loss, but that was quite the exception). But the support times for cloud servers are unacceptable, in particular the fact that there is no emergency support even if you are willing to pay for it. Nearly all the problems I had with cloud servers were errors on Hetzner's side, like faulty routing, misconfigured hardware and so on. If such a thing happens on Friday evening you are out of luck. Which is just not an option for certain use cases. Does it happen usually? No. But the fact that it could happen is the problem.
Again, even if the negative points came last, all in all I'm fairly happy with them and do use them as my main hoster for nearly all my projects.

s really amazing is the service you get through chat. Way over what you would expect for such monthly cost

SSIBLE UNTIL PAYMENTS HAS BEEN MADE.
Hetzner GMBH DID DISABLE MY ACCOUNT making it unacceptable, asking me to pay for WIRE/BANK/SWIFT TRANSFER instead of PayPal of usual credit card payments.I've already paid by PayPal 20 euro and they're known of that.I wanted to pay with my credit card as usual BUT THEY'VE ASKED ME TO SEND a photocopy of my passport and my national ID. I do refuse it COZ THEY HAVE NOT RIGHT UNDER EU CONSUMER ACT TO ASK FOR ANY CLIENT's personal documents. I've been told then to pay through PayPal if I am not GOING TO SEND THEM PHOTOCOPY of MY PASSPORT AND NATIONAL ID CARD.
When I told to their technical support I was late in payments due to family and health relating problems that made my credit card and PayPal unavailable for a couple of days, HETZNER SUPPORT answered me "The only way to pay for the bill is wire/bank transfer".
I DO NOT WANT TO PAY WITH wire/bank transfer EVER. Because I am not :
-A scammer, I am IT professional for over 2 decades,I did not take hetzner hosting for scamming,it was just a LATE of 5-6 days after invoicing me and THEY INVOICING ME after 13 days, not for 30 days the invoice was genereted as I've been using their service for 30 days,although it was just 23 days.
I've set up my account with them on 02nd of December 2019
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Dear Mr Cakic
Thank you for your order B20190902-1372028 from 02/09/2019 21:06 CEST.
Login Details
The Linux installation for your server EX42-NVMe #1068436 (88.99....) is complete. You can now access the server via SSH2 using the following details:
IPv4 Address: 88.99......
Username: root
Password: .........
You can access cPanel/WHM via your browser using the following details:
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I've been invoiced in 13 days only on 15th of september 2019.
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Dear Mr Ljubisa Cakic
Enclosed you will find your current invoice R0010120312 in PDF format.
The invoice amount is € 217.06. The amount of € 20.00 has been charged to the credit balance on your client credit account. The remaining amount of € 197.06 will soon be debited from your credit card.
To view and print the invoice a PDF reader is required.
If you have any further queries, please reply directly to this email.
Best regards
Your Hetzner Online Team
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Dear Mr Ljubisa Cakic
Unfortunately, we have not received payment for your first invoice from you.
Would you please pay the amount due now via credit card.
Please use the link accounts.. to complete the payment via credit card.
Should we not receive payment from you within the next two days, your server will be locked until payment has reached us.
Best regards
Your Hetzner Online Team
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When I try to login to my account is says"Account is disabled".
I've explained to their tech support that is against the German and EU law TO BAN SOMEONE's account due to late payments.Somebody might be in healthy problems,somebody might be in legal problems,somebody might be absent not for personal quilty. Hetzner treats each client as a criminal.
I did even not done anything to servers.
They've just disabled my account ASKING ME TO PAY from local bank via wire/swift transfer.
I WILL NEVER EVER PAY WITH WIRE/SWIFT transfer.
I am regular citizen that lives and resides in Europe not in Africa,I am not a criminal and I've asked to give me access for my account they DO NOT REPLY AT ALL.
I will expose my experience with them until THEY UNLOCK MY ACCOUNT.
I will start my own website exposing my case TILL THEY UNLOCK MY ACCOUNT AND ALLOW ME TO PAY as any other web hosting EU and worldwide provider do.
This is not about their quality of their service.This issue is about breaking EU law regarding client's and customer RIGHT TO BE A CLIENT.
The worst company in Europe for dealing with people regarding their client's rights.
Servers are ok but the people working THERE ARE NOT OK.
Ljubisa Cakic
Belgrade
Serbia
15th of october 2019
my client account number is:
K0740388219
I do freely expose it because I AM 100% CLEAN.I AM NOT A GANGSTER BUT THEY TREAT EVERY CUSTOMER AS A GANGSTER.

roviders; at the moment, neither Yahoo, nor Gmail will accept our mail from them. This has effectively shut down our ability to do business. Yahoo and AIM have not worked for 4 months. Gmail has been a week, but is the majority of the email market. Every time I chat, this is the answer (direct quote) " I wish I could give you a time frame however, but I don't have any means of providing you a reasonably accurate outline." If they can't fix a problem, give a timeframe, or allow you to talk to someone who knows a status, then it's time to look elsewhere. I certainly am.