I have been using PowWeb for 13 years (since 2006) and my experience has been all positive. There is virtually no down time, and their IMAP email serv...
ice has been reliable and meets all of my needs. On the rare occasions that I have had to contact the Support Department, my issues were resolved in a reasonable amount of time. I have one website and four email addresses, so perhaps my needs are less complex than some of the other customers with the negative reviews, but my experience with PowWeb has been quite good.
I found this hosting company after reading reviews for a very long time. I was trying to find a reliable, budget-friendly, and helpful hosting provide...
r. I bought the Pro plan for three years. It has been 4 months, and I believe that it has been one of the best decisions in my SEO life to find this company. They solve the problems in five or seven minutes. Each of my problems is clearly understood, and their help desk is online almost 24 hours a day. What else can I want? I am hosting two websites at Chemicloud, and I want to add one more in the future.
Powweb was unfriendly, condescending and poorly run. Issues with website and email. Abruptly shut down my account.
Powweb had my website as 'unsecured' preventing people from clicking on it. I had to fix that along with other issues. Final straw was when they shut...
my email down without any warning. I chatted with rep, she/he sent redundant instructions that was way off from what it should have been. Then finally they stated 'lack of payment,' but I hadn't been notified to renew. Chat customer service rep. stated I had been sent an email a day before they shut it down. It was an empty email sent by sales, no attachments no subject. They were not helpful, just attitude from them. No apologies and I was told it would be over $100 to reinstate my account. I had to open my old account with Go Daddy w/o website, just to keep my emails going. Lost about a weeks worth of emails due to their lack of customer care and due diligence. Very poorly run, don't go there!
Bad attitude when they know I m migrating server due to technical issues
I used it for 2 years and as a Senior Developer, I would not recommend this to anyone. They miss interpreted the word grace period once they came to k...
now I m not going to continue first they asked to pay for the grace period and then suspended the account 10 hours before ending the grace period and insisted to buy for one more month to recover the data if required.
I have used many hosting services including aws, godaddy, BlueHost, hostgator, Contabo, OVS, etc for different clients in my entire professional career but chemcloud is very opportunist.
also, their technical staff is so much incompetent that often they refuse to install some packages or install them in a way that is not useful and generates issues.
Personally, I would not recommend it to any of my clients.
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