Non responsive when customer faces technical issue. Phone line cannot get though. Email slow response and did not resolve the issue. Simply ignore. Super poor service.
Thank you so much for taking the time to write this review. We wanted to let you know how sorry we are that you went through that difficult experience.
Unfortunately we could not identify any customers by the name of “Singapore Kor”. If you could submit us a support ticket and identify yourself as “Singapore Kor” within the next 24 hours, we will be happy to learn more about the situation and how we can make things right.
Thanks and we look forward to hearing from you soon!
We inherited SecureAX a week or two ago as they took over RapidCloud who were our main hosting outfit. Nothing announced, just support was sent a query and it came back SecureAX had taken over. A simple question from me to a Michael Foo on why there was a charge on Paypal ended up with my company being told its ok to move our business elsewhere...We had already moved hosting several months earlier die to problems with RapidCloud..and a snotty email from the above employee made up our minds. So if you are looking for a rude vendor with employees with a don't give a shit attitude then you have found them
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