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M1 service is good, but they want your ID to use it
The Mac M1 cloud service is good and ok in regards to pricing. However, I was only able to use it for 5 hours and then they locked my account asking for proof of identity. Please note that the identity verification was optional in the dashboard. They asked me for a photo of my ID and a selfie of me holding my ID via email (again huge concern). Never have I ever been asked for such information from Amazon, Google, Heroku, Azure etc. I was just using the M1 with Xcode and they mentioned that my account was locked due to a "potential security issue" and an "an inconsistency in your account details", therefore "for security reasons we need to identify you as the owner of the personal and banking data you have saved on this account". I asked them to kindly further explain the inconsistency that they found and they refused "Due to internal security and privacy reasons, we cannot share the detailed information that lead to this decision". Absolutely outrageous, they expect the customer to send them personal information (ID, selfie, address), and they refuse to explain why. I think they just want you to have a taste of their services and then just lock you out of your account until you provide your data, because I've seen lots of users complaining about this. Had I not saved my work, it would've been lost and kept for ransom (my personal info). So that's the end of my experience with Scaleway and will not return as a customer. Thanks!
Support goes extra way to make your life difficult. They can't change minor things and you are on your own. Prepare to lose some servers here and there, so always back-up, back-up.
You get relatively a lot of hardware and network for your money, but be prepared to "roll your own" solutions for anything more than that and pray you never run into issues from their side (count on losing servers along the way).
Support is absolutely s***: good luck wasting days in getting through to someone who knows something, and count your lucky stars if they give you more than 30 sec of their time.
The admin interface is lacking, confusing and even misleading. For example they have "Security groups" that look like firewall rules but besides having to reboot to apply them, they can't even accomplish the bare minimum: protecting inbound ports (allowing some inbound ports and blocking the rest also jams all outbound connections, because inbound TCP SYN/ACKs are also dropped..).
Account locked after few hours, invoiced for half month
Yep you read it right. I was just started using their services and almost began to like it, but nope they locked the account and gave no reasons even I ask multiple times. After a month they invoiced me for half month price from what they advertised. They even admitted that "You have used 3 VC1S instances with their IPs and storages for a few minutes in january." as this. Literal quote no changes. I asked them to cancel the invoice and they just chose to argue with me for hours, with no progress about how they have right to do that and it is written in their T&S and how I am agreed for this when I registered an account with them. So if you want to work with a hosting company this low, who will lock your account and prevent you from accessing the services you have paid for without giving any reason, go ahead.
The exact same thing happened to me. I had been up and running for a little while with my business hosted on their service (I needed bare metal - long story). Then, they had a security issue and permanently locked my account (not my fault... theirs). Banned for life - lost all my customer data. Wow. Also charged for the services that were ran by whoever got into my account.
This isn't actually the experience we expect to provide. The usual process if your account gets locked for security reasons is to verify your identity to ensure the information you provided are correct and to avoid any fraudulent usage of debit/credit cards.
Our sincere apologise for this bad experience with us, if you wish to retry working with us, please refer to this response and to the original mishandled ticket, we will provide a discount on your next invoices!
I'm using scaleway for few month now, to use a server for few hours when I want to try an apps or to test something. They have the cheapest BareMetal servers available but if the network is very good (up to 2.5Gbps), they use small Intel CPU and it make their servers very slow for any task which require some CPU. I will not say it's a bad hosting because : - VPS 6core/8GB RAM/ 200GB SSD -> $12/mo - BareMetal Server 8cores/32GB RAM/250GB SSD -> $26/mo And you are billed hourly, so for this price, there is not any reason to say the service is not good, when any other provider will be at least 4 time more expensive, and will ask you to pay monthly. The best is to test it yourself and you can do it for few dollars. But I will not use it for web hosting, only for testing purpose or for the bandwidth.
Not sure how this was tested as Docker is running fine on all Scaleway servers. I would guess that you tried to run X86 binaries on the C1 server which is an ARM server.
Regarding the security groups, they are working as far as I know. They are stateless, this is probably what led you to think they are not working.
You need to shut down the machine to add new disks. When you attach a new disk and boot up, you may not get a node. There is zero response from support, even after 4 hours.
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