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M1 service is good, but they want your ID to use it
The Mac M1 cloud service is good and ok in regards to pricing. However, I was only able to use it for 5 hours and then they locked my account asking for proof of identity. Please note that the identity verification was optional in the dashboard. They asked me for a photo of my ID and a selfie of me holding my ID via email (again huge concern). Never have I ever been asked for such information from Amazon, Google, Heroku, Azure etc. I was just using the M1 with Xcode and they mentioned that my account was locked due to a "potential security issue" and an "an inconsistency in your account details", therefore "for security reasons we need to identify you as the owner of the personal and banking data you have saved on this account". I asked them to kindly further explain the inconsistency that they found and they refused "Due to internal security and privacy reasons, we cannot share the detailed information that lead to this decision". Absolutely outrageous, they expect the customer to send them personal information (ID, selfie, address), and they refuse to explain why. I think they just want you to have a taste of their services and then just lock you out of your account until you provide your data, because I've seen lots of users complaining about this. Had I not saved my work, it would've been lost and kept for ransom (my personal info). So that's the end of my experience with Scaleway and will not return as a customer. Thanks!
I purchased web hosting from them and that is one of the biggest mistakes i have ever done in my blogging career.
Servers are always down. Always. On an average it's down for atleaset 8-16hours per week. When you contact their team ofcourse where you have to pay huge amount to get premium suppor, They keep saying one thing. "Our team is working on fixing the issue. please bear with us."
I choose to go with wordpress. Their admin panel is pure shit. No php selection option. No file manager. Nothing. You have to do everything from your FTP account.
My worst experience was customer service. They take atleast 3- 4 hours to respond. Now here comes the intersting part. You ask them any question. Their reply
Me: I have trouble accessing FTP account. Their team: Its working fine for us. figure out yourself.
Me: I have issue with files not getting uploading. Them: We are not webmasters. So contact freelancers.
Me: I have problem installing wordpress! Them: We are not webmaster.
Me: Your php version is way too old. please upgrade to latest. Them: That is you get for what you paid.
Me: your auto ssl is breaking most of them and i am using cloudflare's free ssl Them: That's not our problem.
All these conversations have happened at different occasions. I left them in 2 months.
Due to more down time. My traffic has fallen from 2,50000 to 75,000.
Was a client for 5 years with this company and never had issues. After 5 years they claimed that my creditcard was not working. Contacted my bank and they told me that the issue was at their payment provider. Sent a total of 6 emails to the support desk to get this issue fixed. No response whatsoever, even though I replied to their email with the payment error. After this they blocked my account and took my servers offline. After this they claimed that they cannot access the mailbox support@scaleway.net. After this they called me a liar saying that they do not use this emailaddress. It's just terrible. I know they are a cheap hoster but it's better to find one that has good support and where you can actually fix these issues before they become a problem.
Arrogant ignorant Horrible customer support, i have had two accounts with them, and i closed all instances in both, but i was mistaken, one had one IP address active i believe, and i used to get bill every month, i contacted their support and provided my other account to check, they said it could be error, so ignore, after a year, i had to pay the bill for whole year. Their support people was so pathetic that they could not find my second account. I requested to refund money as it was not my fault, but i was surprised to see there bunch of arrogant people who started making fun and "go to hell" attitude. I would never ever use them again, worst experience.
Is it worthy to purchase a dedicated server with online.net scaleway dedibox?
I'm a client of online.net scaleway dedibox since years ago. I was happy to find a relatively cheap dedicated server. In these years I encountered with several hardware or network problems. They never provided a solution. They always tell you: We can't replace your server by an identical one, since we are out of stock. We can only offer an upgrade, the price changing the next month, or a retract and refund. I need a server and I don’t want to spend more money and upgrade, because it won't be cheap. They are breaking their own clausules in the agreement Specific Sales Terms for “Dedicated Servers” ONLINE SAS - 22/10/2012 online.net scaleway dedibox
They must provide another server that works properly with the same price, but they want me to upgrade and pay more money.
I'm not even able to login in rescue mode, I cant do a backup. I will lose some important information. And because of the hardware problem I will have to migrate to another server, and this is a lose of time/money. I bet you now know that is not worthy. Is up to you but if you want to avoid problems and lose time/money. Avoid online.net scaleway dedibox Is a dedicated server dedibox, not a cloud server Regards.
Terrible customer support & Bad service. Execs don't give a damn. No one cares. Never again!
Terrible customer support. Rude, with lack of understanding plain English, not able to solve a simple problem. They removed my account with no questions asked, didn’t provide any communication confirmation with the bank, and accused me of the chargeback I didn't do.
Nice cloud, with pretty swift support. Sadly lacking quite a bunch of functionality but most of them are currently in alpha or beta. Should start to be production ready soon-ish
Not for Mission Critical Stuff, but Getting Better
I've been using Scaleway right from the start, and for super-cheap ARM based dev boxes they were great, but often unreliable (e.g. other reviewers have mentioned restart loops) with slow responses from support.
These days they're moving everything over to slightly more expensive Intel boxes, which will hopefully cause fewer problems for people.
For cheap dev servers I'd highly recommend Scaleway, but you should maybe host your business critical resources elsewhere.
Signed up for a free trial, within days my account was suspended, barely even used it, they required all sorts of documents, gave them the documents, they reinstated my account. Didn't like it and shut down the server. They kept charging me month after month, customer service basically didn't listen.
There's not a single resource being used on any of the console pages, all month my dashboard said current usage was at $0 and then at the end of the month I get charged, complain about it, ask for refund, they handwave it away. There's literally nothing I can shutdown to stop the charges and if I deactivate my account I can't get a refund.
These people are liars and thieves, as crooked as they come, stay away, way better hosts out there
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