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I dont recommend this hosting at all I dont recommend this hosting at all. they use blacklisted ips , even their invoices comes into spam folder . Server has ben shut down several times because of this. No automatic subscription plans. And they can shut your server down anytime without understanding the urgecy of having a downtime. I lost 1000£ an hour , my server was down 27 hours without any info. Calling their data center didnt help as they reffered me back to their mail support because of "not having authority to do anything" . I will sue them for alot of misstakes . I want to warn anyone who plans to use these guys , Thanks
Hi Robert, I am sorry that you had such a negative experience with us. I will try to respond to some of your complaints here. We strive to provide our customers with good IPs. However, occassionally, a customer may receive one that is on a blacklist. Did you try to contact our support team about the blacklisting issue? One of our members of staff works with other large providers to have IPs whitelisted. I am not sure what you mean by 'no automatic subscription plans'. If you were using one of our dedicated root servers (unmanaged servers) and you are a reseller, you are the only one with root access to the server and are completely responsible for the server's configuration, and for creating and administering your own reseller accounts. If you had one of our managed servers, we DO offer account packages for resellers. We block servers for a few very serious reasons. Most often, it is because of unresolved abuse issues or late payments. We do have telephone support in the DCs, but we also need to find a way to confirm your identity. That's why we ask for phone passwords. Robot customers need to set up a phone password in advance. You wouldn't want our DC technicians to give some random stranger on the phone access to your server, would you? Or customers can log into their Robot accounts and create a support ticket. By logging into your account, you confirm your identity. It is also usually faster than calling the DC support team because it is easier to send written information via email than to talk about it over the phone. And our teams often need information from you to help diagnose many issues. I am sorry that we weren't able to meet your needs and I hope you find another provider who does. --Katie, Marketing, Hetzner Online
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