Hi there, Please forgive me for not speaking Dutch and for your frustrating experience. Our non-transparency is frustrating, but it serves a purpose. We don't publish why specific accounts look odd and become rejected. If we did that with every customer, it soon soon be very easy for scammers and criminals to create fake accounts. (We would be telling them what to fix!) And our abuse cases would drastically increase. We regret that we can't trust everyone, and that scammers/criminals make things worse for everyone. We receive a very high volume of fake accounts and simply must be careful so that we can protect everyone on the internet. I sincerely hope that you find another provider who can help you, and I am sorry for your lost time and effort. --Katie, Hetzner Online