Hi Enrique, usually, we provide fast support during our working houts. I'm curious to see what happened here. Can you send me a ticket number so I can look into your case?
Thanks in advance and sorry for the frustration.
--Julia, Marketing

So i just asked for an increase in the number of server that I am able to use(10 for the moment) I have paid in advance for your services I have changed my billing option and given all the details in case you need to charge me something extra, I am doing start up project and i need a reliable service that finds solutions for their customers and the reply that i got from your team is: " We generally don't do that" . It's a shame that your customer experience is that bad, I haven't had any issues with other server providers i was just trying your services and I Have already paid for them but seems not enough and there's no solution . Until the end of the month? for real what kind of service is that? I mean if you dont want clients please state it clear in the website.

Obviously, it's not true that we don't want to have customers that are satisfied with us. Again, it's hard for me to understand your case with only limited information. I would need a ticket number to be able to clarify your situation. --Julia

Dear,

What does happen surely is that many of the pages hosted with you systematically include the Personal Data Protection Regulation and you don't seem to care too much, since in the requests they only transcribe what the web administrator. That is usually that it will not remove anything, when they do not even have adapted the web to the current GDPR regulations, which would have to imply the immediacy closure of said website.

From here a public appeal is made to the service hetzner.de to review all its hosted websites and to proceed accordingly in those where Personal Data collected in the GDPR appears such as: first names, surnames and addresses.

Regards.

Hetzner support really suck, they don't care about their customer. Please avoid them and go with contabo. Much better support

Hi John, I apologize that you had to go through such a negative experience with us. You said that our support team was not able to help you with your problem. Do you want to send me a ticket number so I can look into your case?
Also, I'm sorry that you are not satisfied with the price/performance ratio of our cloud service. Our prices are relatively low compared to the market. Some customers wish that the Cloud Console/Hetzner Cloud team were on hand 24/7/365. Some customers also wish the same for our Robot support team. However, changing our current support system would naturally lead to higher costs for customers. And we find that most customers do not want to pay more.

--Julia, Marketing