HEROCLOUDS Expert and User Insights by HEROCLOUDS Customers
We at HEROCLOUDS always believe that web hosting should be fast, reliable, simple and affordable. We have started this web hosting venture to support the ever growing online business and meet the expectations of business users at an affordable price.
Where Service Meets Server
We are committed to providing highly reliable, transparent, secure and affordable solut...
only shared web hosting service, and they don't mention it on their site.. pathetic customer service.. My previous review also got removed and as soon as I provided my previous review, the company added many fake reviews to cover that and recovered to 9+ rating.. I purchased 6 month shared hosting (without knowing - as this was not mentioned anywhere), so I asked for refund. After that they cancelled my subscription without any refund.. please beware before subscribing to their service..
First of all, apologies if you feel you have had a negative experience - whilst that never would have been our intention, I would equally like to provide some clarification on this particular case for you.
I see that back in february 2019, you raised a ticket with our support team(semi annual 5$ plan). sorry we couldnt give you a refund for 'change of mind'. our plans descriptions are very clear about each plans, if you didnt read or notice plan details we cant help you with that.
I do agree the quality of this particular response wasn't satisfactory, and have of course reviewed this internally with the relevant team member. Once again, I do again apologize you didn't have a good experience with us. As a courtesy, I have gone ahead and provided full refund of service(Transaction ID: 1PP24100GW477193J ).
Kind regards and best wishes for the future, HEROCLOUDS Team
Are your beginners or already have a website looking for a hosting provider then heroclouds will be right choice for you not only they have great prices but the service is also good best is support which is available 24*7 for any kind of help..
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