Since 1999, Funio’s mission is to provide reliable, fast and easy-to-manage web hosting solutions. From trustworthy shared web hosting plans to the most powerful fully managed VPS on the market, we offer a wide range of products designed to make your online presence a success. Thanks to a powerful customer management interface and a mobile app, we aim to help you and your busin...
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Twice in the past year I've had a problem (one was fixing a DNS record, and last week a domain transfer corrected for a renewal) and both times they took the time to fix it themselves. My client has been with them for the past ~8 years and I'd recommend them to anyone.
They were good when it was owned by iweb. Now, they are horrible at everything. Stay away!
Wow! My experience with Funio is soo different than what is said here that I have to add my review. They were good when it was owned by iweb. Now, they are horrible at everything. Stay away!
I have bought a 10 years plan from them in 2010 (it was around 200$ I think). They are now so bad that I moved all my sites to another hosting company, even if I have free hosting until 2020 with Funio.
The reason why I write this review is not because of the frequent downtime, but because of the plain absence of support. Since they don't offer a chat system anymore, I sent them a ticket asking to fix something regarding domain names. 24 hours after, I still hadn't received a single answer, not even a simple confirmation they have received my ticket. I sent an email their customer service to check if they had received my ticket. No answer on any of their emails or tickets 36hours after.
Consequently, if you choose to use Funio, you should consider their support system as simply inexistant.
On behalf of Funio, I am sorry for your disappointing experience. Please rest assured that we are always doing our best to provide a fast, reliable and easy to use hosting solution with 24/7 expert support, and that we take your comments seriously.
We always try to make the necessary changes and adjustements to improve the Funio experience. I would also encourage you to contact us at email@example.com and I would be more than happy to personnally address your issues or concerns.
Wow, I see I am not the only one with the identical experience. Perhaps instead of offering canned excuses about how the only thing that you really, really want is to make your customers happy you can offer the customers you have disappointed some form of compensation that shows 1. that you are not in this only to trick customers into paying you while you do the bare minimum in exchange, and sometimes not even that, and 2. that you care about the future of your company by investing into making current clients happy at your expense.
I've been with Funio for about six years and have had no issues at all with their tech support. They're knowledgeable and very prompt and have always sorted out my issues immediately. Simply not true that tech support is non-existent. I have contacted them recently and it is still as good as it always was.
Same here - one problem after the other for a client of ours. Slow support in top of it. I can only imagine that most - or at least some - of the positive reviews here are fake as I heard quite a few horror stories from others.
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