Since 1999, Funio’s mission is to provide reliable, fast and easy-to-manage web hosting solutions. From trustworthy shared web hosting plans to the most powerful fully managed VPS on the market, we offer a wide range of products designed to make your online presence a success. Thanks to a powerful customer management interface and a mobile app, we aim to help you and your busin...
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Since maintenance and customer support was outsourced to some Arabs, the company became a fraud
Those silly individuals would cook up lies and blame you for the worst things, viruses, vulnerabilities, web site hacks etc, then without warning you get kicked off your account. I asked them for proof, they could provide none, other than the fact that their policy allows them to kick you out without reason. Frauds. Company was great when it was run by Canadians, not once did I have issues with them prior to the ignoble Arabs taking over.
Hi, I see you are no longer a customer with us since 2019 and I apologize but you are wrong on many assumptions you are making here. First, Funio is still Canadian and is owned by MissGroup. Support as not changed in years. I am here since the start of Funio. Second, if your account was hacked, it is not a server related issue. It is a website issue that caused this. The most common reason is a CMS not up to date and in your case it was outdated Joomla installations. The server is running CageFS so an account that is hacked cannot spread to other accounts. It is isolated to prevent bigger issues. We keep backups of every account as well. You were notified many times to clean and update your CMS or start from scratch and create a new website. Unfortunately, nothing was done and we had to suspend your account. Best regards,
The server are very slow, price are high compared other company, many issue working on WordPress, if you have a basic website it's ok, but it your website if advanced i don't recommand Funio for you at all
Hi Alain, Sorry to hear you are disappointed. Please note that our plans are scalable and it is very easy to increase the resources, whether you have a shared hosting plan or a VPS plan. Feel free to contact us if you need anything, our team will be happy to help you find the right plan for your website.
Dear friends, do you know that you can't trace email delivery with funio, I as a reseller can't give any support to my clients because email delivery report function is locked by funio. When I spoke to their support, they told me that we can't open this feature for you. While on the other hand, we have plenty of options with other hosting providers, including mail delivery reports.
I spent 9 years with them, simply because of being iweb customer, transferred to them.
Hi Abdul, sorry to hear this. I checked with our IT team and it seems it would be possible. If you'd like some help, feel free to email us at email@example.com and we will see with you how to implement this feature. Thanks!
I'm a longtime Funio customer, started when it was called iWeb or something. The problem is the company keeps deleting folders.
The first time, they've contacted me with email asking about folder on my website, as I've explained its purpose, they understood that the folder is indeed required for my website to run properly, so all OK.
Then few months later, without my permission or notice, warning, the company just deleted my folder, and I've suffered financial losses, because my customers couldn't download my software anymore. I've contacted the company, they were able to restore the folder.
Now few months passed, and the company AGAIN deleted my folder without notice.
This is completely unprofessional. Request a refund and move to another company, this is the way to go.
Hi Greg, Sorry about the inconvenience. It seems your files were deleted by mistake thinking they did not conform with our Acceptable Use Policy. Sorry about this. We are now adjusting the scripts and processes so that it does not happen again. Thank you,
Delete your emails and make you change server without notice
II have been with Funio for many years. 2 years ago, they decided to empty my email trash folder without warning. I was keeping this folder as an archive folder. They were unable to retrieve what they have deleted. Also, last month, they decided to move my plan to a new server with less that a day notice. I had to reconfigure my addresses on the spot for my website to remain reachable. A good thing I wasn't out of the Country! Thus, I cannot rely on them and will change as soon as my current plan expires.
Hi, sorry to hear you had a disappointing experience.
We indeed proceeded to migrations over the last months, and every customer received at least 3 communications before the migration, one of them being 10 days before.
Please rest assured that we are always doing our best to provide a fast, reliable and easy to use hosting solution with 24/7 expert support, and that we take your comments seriously. We always try to make the necessary changes and adjustements to improve the Funio experience. I would also encourage you to contact us at firstname.lastname@example.org and we would be more than happy to address any other issues or concerns.
was great for the price, but it turned out they don't run proper backups on servers that host non-critical clients, such as any private individual. As a result, I lost a lot of original content that had not been backed up and had to recover it via google's time machine. Meanwhile their customer service was absolutely unreachable, no feedback, no explanation, no accountability, and no attempt to compensate me for the loss.
Hi, Sorry to hear you had a bad experience. We do run backups on all of our servers and offer, as a courtesy. Please understand that backups remain the responsibility of customers, though, and that in some rare cases, can't provide backups. Sorry again for this inconvenience. Please rest assured that the whole Funio team is working 24/7 to provide help and support to all of our customers. Best,
Let's put the backup thing aside for a moment. Any explanation about why your customer service or technical assistance department is unreachable? You have a feature that allows the customer to get a callback if operators are busy. I have attempted to use it several times, never got a call back. Emailed customer service with a complaint about the dropout in service (was supposed to be back the next day, was restored two weeks later). I am an academic, and the beginning of the semester is a critical time to distribute information. Not only was there no service, but I was unable to reach anyone to help me find an alternative solution. All I am hearing from you as a lame attempt to blame the customer (for not doing my own backup), but nothing about your failure to provide service on several counts of negligence. What have you to say about that? (And, fyi, I can certainly back up my claims with a paper trail by the way.)
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